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Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
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Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Recent insurance industry attention on taxes and levies added to premiums is a timely reminder for Australian fitness operators: the headline price of a policy is not always driven only by the insurer's base premium. Government charges, emergency services funding arrangements and other statutory costs can all affect what a gym owner, personal trainer, yoga instructor or group fitness provider ultimately pays. - read more
Fresh reporting on Australian insurance complaints has put claims handling back in the spotlight for small businesses. While the headline issue is sector-wide, the practical message for fitness professionals is straightforward: the time to understand your cover is before a client injury, equipment loss, water leak or business interruption event puts pressure on your cash flow. - read more
Pressure for reform of NSW’s Emergency Services Levy is moving from an abstract insurance-sector issue to a practical cost question for fitness businesses. Recent industry coverage has again highlighted how levies and taxes added to insurance premiums can compound the affordability challenge for small operators, particularly when weather losses and rebuilding costs are already keeping commercial premiums elevated. - read more
A new Australian insurance research report published on 21 July 2026 has raised a practical warning for fitness professionals who use AI tools to research business cover: not every confident answer is coming from a reliable or licensed source. - read more
In the world of fitness, insurance plays a vital role in safeguarding both the professionals and their businesses. Whether you're a trainer, a gym owner, or a fitness instructor, having the right insurance coverage is essential. It not only protects against unforeseen circumstances but also ensures smooth operation without the looming worry of potential financial hits. - read more
In the vibrant and dynamic world of fitness, the role of insurance cannot be overstated. For fitness instructors and trainers in Australia, ensuring you have the right coverage is vital not only for your peace of mind but also for the sustainability of your career. - read more
Professional indemnity insurance is a form of coverage designed to protect business professionals against claims of negligence or breaches of duty in their work. For those in consultancy or advisory roles, such as fitness trainers, this insurance is particularly relevant. - read more
As a fitness professional, maintaining an environment that is both safe and supportive for your clients is vital. However, just one mishap can put your entire career at risk. This is where insurance plays an essential role. It offers a safety net, protecting you against unexpected liability claims. - read more
Knowledgebase
Incontestability Clause: A provision in a life insurance policy that prevents the insurer from voiding coverage due to a misstatement by the insured after a certain period.
